Privacy Policy
Effective Date: 15 January 2024
1. Introduction Welcome to Alco Roofing and Steel Supplies (“we,” “our,” “us”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (https://www.alcoroofing.co.za), contact us, or engage with our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with South African data protection laws.
2. Information We Collect We may collect and process the following personal information:
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Personal Details: Name, email address, phone number, and address.
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Transactional Information: Details of purchases or enquiries made through our website or directly with us.
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Technical Data: IP address, browser type, and information about your use of our website (via cookies and analytics tools).
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Communication Data: Information you provide when contacting us via phone (+27 834 350 959), email, or our website contact forms.
3. How We Use Your Information We use the information collected for the following purposes:
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To respond to your enquiries and provide the services or products you request.
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To process orders and manage transactions.
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To improve our website, products, and services.
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To comply with legal obligations or respond to lawful requests.
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To send marketing communications where you have provided consent.
4. Sharing Your Information We do not sell your personal information. However, we may share your data with:
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Service providers who assist us in delivering our services (e.g., payment processors, delivery companies).
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Legal or regulatory authorities if required by law.
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Third parties in the event of a business transfer or merger.
5. Data Retention We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
6. Security Measures We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
7. Your Rights You have the right to:
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Access the personal data we hold about you.
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Request corrections to inaccurate or incomplete data.
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Withdraw consent to processing where applicable.
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Lodge a complaint with the Information Regulator in South Africa if you believe your rights have been violated.
8. Cookies Our website uses cookies to improve your experience and analyse website traffic. You can manage or disable cookies through your browser settings. For more details, refer to our [Cookie Policy] (if applicable).
9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.
11. Contact Us For any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:
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Phone: +27 834 350 959
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Website: https://www.alcoroofing.co.za
Your use of our website and services constitutes your agreement to this Privacy Policy.
